Sunday 8 February 2009
Tuesday 3 February 2009
Confusing Overseas Call Centres.
In this modern age of economic globalisation, some local companies have chosen to cut costs through relocating their call centres to foreign countries, for the benefit of saving on labour costs.
Apart from the obvious effect of local jobs being taken offshore, I have experienced another concern.
Recently, I received a call from a lady representating a local company. She was intending to persuade me into purchasing a product or service that her particular company had on offer.
She was very likely to have been calling me from from a large overseas sub-continental nation boasting a population of over a billion souls.
Unfortunately, as english didn't appear to be her first language, I struggled to understand the specifics of what she was trying to sell me, mainly due to her sentence structure, tonal language and her accent.
I politely proceeded to point out, that I was confused ... and I could not understand the details of what she was saying.
The upshot here was, she was unable to effectively market what her company had on offer.
Have you experienced confusing overeas call centres?
Apart from the obvious effect of local jobs being taken offshore, I have experienced another concern.
Recently, I received a call from a lady representating a local company. She was intending to persuade me into purchasing a product or service that her particular company had on offer.
She was very likely to have been calling me from from a large overseas sub-continental nation boasting a population of over a billion souls.
Unfortunately, as english didn't appear to be her first language, I struggled to understand the specifics of what she was trying to sell me, mainly due to her sentence structure, tonal language and her accent.
I politely proceeded to point out, that I was confused ... and I could not understand the details of what she was saying.
The upshot here was, she was unable to effectively market what her company had on offer.
Have you experienced confusing overeas call centres?
Monday 2 February 2009
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