In this modern age of economic globalisation, some local companies have chosen to cut costs through relocating their call centres to foreign countries, for the benefit of saving on labour costs.
Apart from the obvious effect of local jobs being taken offshore, I have experienced another concern.
Recently, I received a call from a lady representating a local company. She was intending to persuade me into purchasing a product or service that her particular company had on offer.
She was very likely to have been calling me from from a large overseas sub-continental nation boasting a population of over a billion souls.
Unfortunately, as english didn't appear to be her first language, I struggled to understand the specifics of what she was trying to sell me, mainly due to her sentence structure, tonal language and her accent.
I politely proceeded to point out, that I was confused ... and I could not understand the details of what she was saying.
The upshot here was, she was unable to effectively market what her company had on offer.
Have you experienced confusing overeas call centres?
Showing posts with label experience. Show all posts
Showing posts with label experience. Show all posts
Tuesday, 3 February 2009
Tuesday, 25 September 2007
Cambodia
Have you ever been to Cambodia?
I spent time in Cambodia during travel in 2005. I was profoundly shocked at how bad human suffering can get. The people are still recovering from the havoc wrought by Pol Pot's Khmer Rouge. The Rouge ruled from 1975 until 1979 (at which time the Vietnamese invaded and installed a puppet regime). The Rouge forced all urban inhabitants into the countryside, so that they could set up compulsory labour camps and commence mass executions. Visited Tuol Sleng (a.k.a. S-21) just outside of Phnom Penh. This complex was originally a secondary school which the Rouge converted to a genocidal prison. Roughly 20,000 people including children were tortured and killed,within these walls. Nationally, loss of life estimates range from 1.5 to 3 million during the 3 year and 8 month period the Rouge were in 'government'. The cells, human skulls and various torture devices are still in the complex for all to see, and comprehend how miserable or despicable life under this regime was.
Today Cambodia has a very young population and is still rebuilding. In 2005 there were only 2 ATM machines operating in the country (local use only).
Signs I spotted in a hotel foyer: "No Guns. No Knives. No Durian Fruit" and "Checkout Time is 12:00 A.M"
If you have been there then I would be keen to hear of your experience.
I spent time in Cambodia during travel in 2005. I was profoundly shocked at how bad human suffering can get. The people are still recovering from the havoc wrought by Pol Pot's Khmer Rouge. The Rouge ruled from 1975 until 1979 (at which time the Vietnamese invaded and installed a puppet regime). The Rouge forced all urban inhabitants into the countryside, so that they could set up compulsory labour camps and commence mass executions. Visited Tuol Sleng (a.k.a. S-21) just outside of Phnom Penh. This complex was originally a secondary school which the Rouge converted to a genocidal prison. Roughly 20,000 people including children were tortured and killed,within these walls. Nationally, loss of life estimates range from 1.5 to 3 million during the 3 year and 8 month period the Rouge were in 'government'. The cells, human skulls and various torture devices are still in the complex for all to see, and comprehend how miserable or despicable life under this regime was.
Today Cambodia has a very young population and is still rebuilding. In 2005 there were only 2 ATM machines operating in the country (local use only).
Signs I spotted in a hotel foyer: "No Guns. No Knives. No Durian Fruit" and "Checkout Time is 12:00 A.M"
If you have been there then I would be keen to hear of your experience.
Subscribe to:
Posts (Atom)
